If you have any qustions during your the checkout process, please contact us at contact@RossiNails.com. We are happy to help!
I did not receive my confirmation email. What can I do?
Most times this is because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available.
If you believe you may have entered your email wrong please contact us at contact@RossiNails.com and we will fix it for you.
What are your payment options?
We accept all major credit cards and our checkout system is 100% Secure. You can shop with confidence.
What are your shipping charges?
Shipping is $7.95 for domestic orders (US). We offer FREE shipping on orders over $60.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at usps.com.
When can I expect to receive my shipment?
All orders are processed in up to 72 hours. Domestic orders (US) typically take 3-5 business days from when they were placed to be delivered (depending on where you are located).
How can I cancel an order?
You can request order cancellation after 2 hours. After this time, our system processes it so you will have to wait to receive it and return it to get your money back.
What can I do if my package gets lost?
Please contact Customer Service to inform us that you did not receive the package. After we will contact the courier company to make sure the package is lost, we will refund your money or resend the items.
Which countries do you ship to?
Right now we ship only to United States.
How can I change my shipping address?
Change of address is allowed no later than 2 hours after placing an order. You can contact us at contact@RossiNails.com to make a change of address.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
If you have any questions that are not on this page, please contact us at contact@RossiNails.com we will promptly get back to you.