Is your order delayed? Register now & get FREE products ( up to 38.97 Value ) .

Enroll in our compensation program and get FREE Products.  Do you have a delayed order from ROSSI right now ? Get a free compensation instead of asking for a refund. 

ROSSI Delayed Orders Compensation Program

Customers satisfaction is our #1 priority


Due to various reasons, starting from supply chain disruptions and unexpected delays reported by our logistics partners, we were not able to deliver within the promised time frames. 


As we stated before, our delivery rate is over 99.5% percent and all packages will be delivered. We are making efforts to speed up the process, but in some cases it is out of our control, as we work with over 20 different services suppliers. 


If you package was not delivered yet, it is probably in transit to the destination,  in one of our logistic partners warehouses.  This is the main reason we are not able to process refunds while the package is in transit, waiting to be scheduled for delivery. 



How it works?

For customers who are willing to wait for their package to be delivered, instead of asking for a full refund we offer a compensation program. You can choose from 3 different compensation options, depending on what kind of products you need.

How to apply?

First, check our compensation options and pick your favourite one. Click on the "Claim" button, then you will be redirected to a short form where you have to enter your email address and delayed order number. 


We will use same delivery address as the one used for your last order. 

Select your compensation method

We have 3 options available. Pick the one you like. Once you click on your desired option you will be redirected to our claim page.

Option #1

Glam Powder Trial Kit

Our Most Popular Kit, including ROSSI Essentials and one Glam Powder jar



$37.99 VALUE 

Option #2

ROSSI Mystery Box

3 Glam Powder Jars. We pick the most popular ones and send them to you!



$38.97 VALUE

Option #3

$30 ROSSI Gift Card

Not satisfied with the other options? Claim your FREE Gift Card and buy any product you like



$30 VALUE

Frequently Asked Questions

  • Who is eligible?

    If you  placed an order, delivery is delayed and you haven't received the package yet.

  • When my compensation item will be shipped ?

    If you choose the gift card, it will be issued in 3 days. If you choose ROSSI Trial Kit or Mystery Box they will be shipped out on June 15 and you will receive your package between June 18 and June 21. 


    Right now we are preparing enough inventory distributed in 5 warehouses across US. Starting from June 2020 we will be able to deliver all orders within 3-5 days. 

  • What about my existing order?

    Our delivery rate is over 99.5%. Your existing order is on its way. We use an integrated fulfillment method and we are not able to cancel the orders right now.  Even your package is delayed we GUARANTEE it will be delivered.